Complaints Procedure
We take every complaint seriously and aim to resolve all issues fairly and promptly.
Contact Us Directly
In the first instance, please contact us by email at support@millbrookgiveaways.com. Please include your name, the competition or order you are referring to, and a clear description of your complaint.
We aim to acknowledge all complaints within 2 business days and provide a full response within 14 calendar days.
Escalation
If you are not satisfied with our initial response, you may request that your complaint is reviewed by a senior member of our team. Please reply to our response email marked "Escalation Request" and we will ensure your complaint is reviewed at a higher level within a further 14 calendar days.
Further Recourse
If you remain dissatisfied after our internal process is exhausted, you may be entitled to refer your complaint to the relevant consumer protection authority in your jurisdiction. In Ireland this is the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie. In the UK this is the Advertising Standards Authority (ASA) at www.asa.org.uk.
Our Commitments
- We will treat every complaint seriously and investigate it fairly.
- We will communicate clearly and in plain language.
- We will not penalise you for making a complaint.
- We will keep you informed of progress if a resolution takes longer than expected.
- We will use complaints to improve our service where possible.
Contact Details
Millbrook Giveaways Ltd
Millbrook, Lower Kilmacow, Co Kilkenny, Ireland, X91P3YK
Email: support@millbrookgiveaways.com